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"My store, Wine Library, outsells big national chains. How do you think we do it? It started with hustle. I always say that our success wasn't due to my hundreds of online videos about wine that went viral, but to the hours I spent talking to people online afterward, making connections and building relationships."
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"The profession of book writing makes horse racing seem like a solid, stable business."
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Personal Development
"Business is the salt of life."
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Personal Development
"The most successful businesses have leaders that see the correlation between customer service and sales. not as separate departments, but as complimentary components for growth."
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Personal Development
"No secrecy, no business."
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Personal Development
"Only in our dreams are we free. The rest of the time we need wages."
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Personal Development
"The desire of gold is not for gold. It is for the means of freedom and benefit."
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Personal Development
"Being an entrepreneur is the greatest investment."
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Personal Development
"Make sure your business is creating a service experience so good that it demands loyalty."
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Personal Development
"It's none of their business that you have to learn how to write. Let them think you were born that way."
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Personal Development
"A business is an army; you are the general, and your subordinates are your troops. Victory is achieving your goals. Great victory is surpassing your goals."
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"Anyone working for a big company might be skeptical that a large business, or even a strictly online business, can form the same kind of friendly, loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it."
Business
"A broad trend I'm completely obsessed with is mobile commerce. Like completely. I'm completely convinced that everybody's going to be buying from their mobile devices. Whoever can claim that space or be in that space, I'm very interested in."
Business
"As much as I love crisp, clean whites, there's always a time for rich but balanced Chardonnays with oak, especially at Thanksgiving."
Lifestyle
"People are more comfortable learning about wine because now they can just Google, you know, 'Soave,' and say, 'Oh, O.K., cool'."
Education
"When I hear people debate the ROI of social media? It makes me remember why so many business fail. Most businesses are not playing the marathon. They're playing the sprint. They're not worried about lifetime value and retention. They're worried about short-term goals."
Business
"Brands mature over time, like a marriage. The bond you feel with your spouse is different than when you first met each other. Excitement and discovery are replaced by comfort and depth."
Business
"Okay, let's talk about cartoon labels for half a second - some people think anything with a dog or a car or a colorful alien is garbage, which is not true. Look at Big Moose Red. It's, like, a $6 wine with a cheesy label, and it's actually a solid wine."
Lifestyle
"The reason I was able to grow my business was that every day, after producing 30 minutes of wine television, I spent 15 hours a day replying to every single person's e-mail and every single person's Twitter @ reply."
Business
"You may not have connections, or an education, or wealth, but with enough passion and sweat, you can make anything happen."
Motivation
"The world has changed - through technology, through wine-making techniques, the quality of wine is greater than it's ever been. Whereas ten, fifteen years ago it was very easy to find lots of bad wine, it's kind of hard now. The technology, the science - it's like, are you kidding? We're in the golden years of wine!"
Lifestyle
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