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Gerard Arpey

"We need to take excellent care of our customers, and do so at a profit."

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"We need to take excellent care of our customers, and do so at a profit."

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Amber Hurdle

"We don't care. We don't have to. We're the phone company."

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Amber Hurdle

"Take care of all your memories. For you cannot relive them."

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"Combine that with the fact that we only had one week to get everything taken care of and to get to know one another, whereas most shows get two weeks. It looked like we would never have a chance."

Explore more quotes by Gerard Arpey

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Gerard Arpey
"But I don't think the popularity of flying has diminished a bit."
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Gerard Arpey
"The executive moves we are announcing today will strengthen American for the long-term future and reflect well on the depth of the Company's management team."
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Gerard Arpey
"That doesn't mean you have to have the lowest costs in the industry to succeed. But you need to make sure the activities and product attributes that increase your costs above the other guy bring in at least that much more in revenue, and hopefully more."
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Gerard Arpey
"Despite the painful changes we have had to make, we continue to believe in the St. Louis market. And we are hoping to add flights, in a careful way, as the economics of our business improve and the demands of the traveling public in St. Louis become clear."
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Gerard Arpey
"At American Airlines, we have built a business around the love of travel that has lasted three quarters of a century. And I'm pretty sure we're just getting started."
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Gerard Arpey
"Second, we have to make the most of the strengths we have, the amenities that many of our competitors cannot replicate. But again, those advantages won't mean much if we don't do a great job with the basics of our business."
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Gerard Arpey
"These are times of unprecedented challenge and change in the airline industry, and the appointments we are announcing today will put American in an even stronger position to continue the substantial progress that has already been made under the tenets of our Turnaround Plan."
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Gerard Arpey
"I think in just about any business the low cost competitor is always going to have an advantage."
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Gerard Arpey
"However, the economics of our business continued to deteriorate. We barely escaped bankruptcy a year ago, and in the aftermath of that escape we had to make some even tougher decisions."
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Gerard Arpey
"Our planes should be full, which among other things means we have a golden opportunity... to build on the momentum reflected in the financial results we are reporting today."
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