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Susan C. Young

"To touch or not to touch . . . that is the question. Handshakes, hugs, and other touching all have their appropriate space and place. The key to success in this area is to know when, where, and how to best put these into action."

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"To touch or not to touch . . . that is the question. Handshakes, hugs, and other touching all have their appropriate space and place. The key to success in this area is to know when, where, and how to best put these into action."

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Amber Hurdle

"To touch or not to touch . . . that is the question. Handshakes, hugs, and other touching all have their appropriate space and place. The key to success in this area is to know when, where, and how to best put these into action."

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Amber Hurdle

"A spirit of candor and frankness, when wholly unaccompanied with coarseness, headmired in others, but he could not acquire it himself."

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Amber Hurdle

"Impeccable manners and courteous behavior are the hallmarks for healthy relations and human interaction."

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Amber Hurdle

"Asking permission to call someone by their first name is a gesture of gentility and consideration. And once permission is granted, the gate is open for mutual respect and mutual purpose. Simply demonstrating this courtesy before making an assumption is impressive. Once permission is granted, you have earned points on both sides."

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Amber Hurdle

"Audiences who behave obscene toward prominent people have no clue that their opinions can result others to have a bad impression on them."

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Amber Hurdle

"Victorian rigidities were such that ladies were not even allowed to blow out candles in mixed company, as that required them to pucker their lips suggestively. They could not say that they were going "to bed"--that planted too stimulating an image--but merely that they were "retiring." It became effectively impossible to discuss clothing in even a clinical sense without resort to euphemisms. Trousers became "nether integuments" or simply "inexpressibles" and underwear was "linen." Women could refer among themselves to petticoats or, in hushed tones, stockings, but could mention almost nothing else that brushed bare flesh."

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Amber Hurdle

"It is your turn to say something now, Mr. Darcy. I talked about the dance, and you ought to make some kind of remark on the size of the room, or the number of couples."

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Amber Hurdle

"What is acceptable on a personal level is very different from what is acceptable on a business level. When we utilize touch well, we can elevate our presentation, demonstrate respect, and convey confidence. However, when we use touch poorly, it can be disastrous, personally and professionally."

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Amber Hurdle

"Considerations & Exceptions for Impressive Handshakes Be mindful of a person's age; be tender with arthritic hands. In that case, a loose and gentler handshake is a gesture of sensitivity and compassion. Show interest; even if your right hand is full, offer your left hand. Demonstrate respect when you are caught in an introduction while seated; try to stand. Be instinctive about when to allow the length of your handshake to linger to express unity, connection, or sympathy."

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Amber Hurdle

"Keep your opinion to yourself unless it's asked for."

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Susan C. Young
"How can you stand apart from the herd? How can you start to be noticed so people will remember you? How can you be heard above the noise? "What is your personal branding that makes you special, unique, individual, and memorable?"
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Susan C. Young
"A positive attitude will help you be more inspiring and motivating to others."
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Susan C. Young
"One of the speaking programs I deliver is entitled, "Service with a Smile . . . How to Create a Sensational Customer Experience." Smiling is at the heart of my teaching because when employees smile while delivering service, it tells the guest/client/customer . . . You matter.You are important.We are glad you are here.We appreciate your business."
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Susan C. Young
"Successfully juggling the demands of your personal and professional life may feel like a daunting and unrealistic task. Employers know all too well that if an employee's personal life is suffering, their work life will too. And visa-versa. Even the most self-aware and diligent person can be challenged. How can you rebalance your life to prevent burnout and promote well-being?"
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Susan C. Young
"Breathe in peace, breathe out stress. Relaxing can bring relief to much of what ails you. In our stressful and often negative world, your decision to make relaxing a priority will help you navigate, handle, and minimize stress. Doing so will positively impact your health, well-being, and happiness."
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Susan C. Young
"1. "Being able to depend on a person's integrity lays a solid foundation for a relationship built on trust, both in business and in life."
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Susan C. Young
"When you reassess where you are and what you've done, new factors may come to light to help you make more informed choices moving forward. Whether your assessment encourages you to rest happily on your laurels or change directions, reassessment is incredibly valuable."
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Susan C. Young
"Project your "brand to be remarkable and memorable. Whether through a positioning statement, product placement, advertising campaign, service, a logo, mission, or message, your brand is what makes you and/or your company remarkable-or not."
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Susan C. Young
"Changing your perception will alter your interpretations and therefore, your reality. If you feel like you're hitting a wall because you simply don't understand something, or another person has a different approach, keep your mind open and willing to reinterpret it with fresh eyes, more information, a change in position, or a new perspective."
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Susan C. Young
"Homework doesn't end when you receive a diploma. Often, it's just the beginning of your learning."
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