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Susan C. Young

"Navigating relationships within our own culture can be challenging enough. When diverse cultures are involved, however, a huge potential for misunderstanding, disrespect, miscommunication, and intolerance is present."

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"Navigating relationships within our own culture can be challenging enough. When diverse cultures are involved, however, a huge potential for misunderstanding, disrespect, miscommunication, and intolerance is present."

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Amber Hurdle

"We are all different and we all have a different sense of humor."

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Personal Development

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Amber Hurdle

"At one time, you could sit on the Rue de la Paix in Paris or at the Habima Theater in Tel Aviv or in Medina and you could see a person come in, black, white, it didn't matter. You said, 'That's an American' because there's a readiness to smile and to talk to people."

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Personal Development

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Amber Hurdle

"The blind can see love, the deaf can hear love, the mute can express love, and the disabled can carry love."

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Personal Development

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Amber Hurdle

"In diversity is life and where there's life there's hope, was the general sum of his creed, a modest one to be sure."

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Personal Development

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Amber Hurdle

"Racism was not a problem on the Discworld, because-what with trolls and dwarfs and so on-speciesism was more interesting. Black and white lived in perfect harmony and ganged up on green."

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Personal Development

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Amber Hurdle

"But not all kids are exactly the same,Even when they share the same name."

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Personal Development

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Amber Hurdle

"Part of our tradition as black women is that we are universalists. Black children, yellow children, red children, brown children, that is the black woman's normal, day-to-day relationship. In my family alone, we are about four different colors."

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Personal Development

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Amber Hurdle

"It is when we think we can act like God, that all respect is lost, and I think this is the downfall of peace. We lie if we say we do not see color and culture and difference. We fool ourselves and cheat ourselves when we say that all of us are the same. We should not want to be the same as others and we should not want others to be the same as us. Rather, we ought to glory and shine in all of our differences, flaunting them fabulously for all to see! It is never a conformity that we need! We need not to conform! What we need is to burst out into all these beautiful colors!"

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Personal Development

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Amber Hurdle

"The world is no longer white, black, yellow and brown. Through love, tribes have been intermixing colors to reveal a new rainbow world. And as more time passes, this racial and cultural blending will make it harder for humans to side with one race, nation or religion over another."

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Personal Development

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Amber Hurdle

"Plenty are the tastes and plenty are the paths."

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Personal Development

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Susan C. Young
"Whether it is in a sales situation, love at first sight, a husband and wife having an important conversation, a parent disciplining a child, or a teacher instructing her students, eye contact is a powerful body language for enriching engagement, focus, and communication."

Interaction

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Susan C. Young
"Handshakes, Hugs & Other Touching. Learning how to touch appropriately can elevate your presentation, demonstrate respect, and convey confidence."

Etiquette

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Susan C. Young
"Considerations & Exceptions for Impressive Handshakes Be mindful of a person's age; be tender with arthritic hands. In that case, a loose and gentler handshake is a gesture of sensitivity and compassion. Show interest; even if your right hand is full, offer your left hand. Demonstrate respect when you are caught in an introduction while seated; try to stand. Be instinctive about when to allow the length of your handshake to linger to express unity, connection, or sympathy."

Etiquette

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Susan C. Young
"Who are we the most comfortable with? People who are the most like us! The "Similarity-Attraction Hypothesis (Newcomb, 1956) found that similar (real or perceived) personalities are a major determinant of our likability and friendship choices. It is simply human to gravitate toward people like us. This tribal inclination runs the gamut across demographics of age, ethnicity, culture, education, religion, and even personality style. Mirroring will enable you to find ways to create the comfort of familiarity through similarity."

Connection

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Susan C. Young
"Without proper readiness, we're subject to a 'flub,' or a costly mistake which might have been easily prevented with some simple homework beforehand. Failing to do so deteriorates credibility and reputation, leaving us vulnerable to an unfavorable impression."

Preparation

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Susan C. Young
"A high self-esteem can quickly deteriorate into egotism, arrogance, and an over-confidence that can backfire and turn people off."

Ego

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Susan C. Young
"Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it "handled?" If you were dealing with an inept, uncaring, or untrained employee, they may have made matters even worse by being rude, defensive, or apathetic. Simple acknowledgment and validation of your complaint is sometimes all that is needed. Without it, you're left frustrated or upset."

Service

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Susan C. Young
"Action is the key to creating the changes needed to propel you toward your chosen outcomes and help you achieve your relationship goals. How are you allocating your time, energy, and activities to 'activate your awesome' and contribute to making a positive first impression?"

Initiative

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Susan C. Young
"I have a few friends who are confined to wheelchairs for access and mobility. I don't want to always be looking down at them while they are looking up at me. To enjoy a meaningful conversation, I'm quick to kneel beside them or pull up a chair to talk at the same height. Begin to recognize the orientation of other people and align yourself with their body position and physical needs so that you may connect on a more balanced and effective level."

Empathy

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Susan C. Young
"As a professional speaker, I speak rather quickly with enthusiastic energy and emotion. This doesn't always sit well with people who like to speak at a slower pace and need more time to process. What I have learned through years in this profession is that to be more effective I must adapt my pace to the comfort level of my audience. When I am speaking to academics, engineers, and doctors, I speak with a slower pace than the one which I use with sales people, customer services teams, or teenagers."

Adaptation

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