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"I think in just about any business the low cost competitor is always going to have an advantage."
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"The ultimate profit of all businesses should be happiness."
Author Name
Personal Development
"16th century advertisements cannot market 21st century products. Look for what is necessary at the present moment."
Author Name
Personal Development
"If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer is like pouring gas on a fire and creates a more explosive situation than the original complaint. Still, it continues to happen every day, costing companies millions in lost revenue."
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Personal Development
"My grandfather had a paint store. It's what put my mom through college. Small business is part of my family history."
Author Name
Personal Development
"All those years we'd spent learning these chops, and all those gigs in Germany where you'd play all night, and along comes punk. It has nothing to do with that. A lot of people went out of business."
Author Name
Personal Development
"It's really impossible to project ahead even six months in this business."
Author Name
Personal Development
"Every experiment, by multitudes or by individuals, that has a sensual and selfish aim, will fail."
Author Name
Personal Development
"For official record, if become bankrupt old retail distribution centers-labeled supermega, so-enlarged foodstuff market- later reincarnate to become worship shrine. First sell food-stuff, next then same structure sell battered furnitures, next now born as gymnasium club, next broker flea markets, only at final end of life...sell religions."
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Personal Development
"Agile does not mean laissez-faire, flexibility and freedom are based on the well-defined principles."
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Personal Development
"Redundancy is my favourite business strategy."
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Personal Development
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"One of our most difficult realizations was that - in the course of two years - a connecting hub in St. Louis had gone from something we thought we needed to something we could no longer afford."
Thought
"These are times of unprecedented challenge and change in the airline industry, and the appointments we are announcing today will put American in an even stronger position to continue the substantial progress that has already been made under the tenets of our Turnaround Plan."
Change
"Our planes should be full, which among other things means we have a golden opportunity... to build on the momentum reflected in the financial results we are reporting today."
Opportunity
"We have, unlike many of our competitors, continued to meet our various financial obligations."
Finance
"I think in just about any business the low cost competitor is always going to have an advantage."
Business
"Just to cover the increase in fuel costs over the past two years, American would have had to raise fares nearly $75 per round-trip ticket. During this time period, our average fare increased by only $15."
Time
"Despite the painful changes we have had to make, we continue to believe in the St. Louis market. And we are hoping to add flights, in a careful way, as the economics of our business improve and the demands of the traveling public in St. Louis become clear."
Business
"The executive moves we are announcing today will strengthen American for the long-term future and reflect well on the depth of the Company's management team."
Management
"Markets that don't work we're going to step away from."
Work
"We need to take excellent care of our customers, and do so at a profit."
Care
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