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Gerard Arpey

"I think in just about any business the low cost competitor is always going to have an advantage."

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"I think in just about any business the low cost competitor is always going to have an advantage."

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Donna Grant

"The profession of book writing makes horse racing seem like a solid, stable business."

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Personal Development

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Donna Grant

"In the business always talk to decision makers only, it will save your time and will get you the deal."

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Personal Development

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Donna Grant

"Business is the salt of life."

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Personal Development

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Donna Grant

"Marketing is safe. Sales is risky. UNLESS, marketing has done its job. Then sales is safe too."

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Personal Development

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Donna Grant

"The nonessential employees, the type of workers whom remain at home when it snows, are the quickest to complain about how the talented persons of an organization behave."

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Personal Development

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Donna Grant

"The competition is out to get you. Are you a moving target or a sitting duck? Innovate or die."

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Personal Development

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Donna Grant

"One of the biggest secrets of success is delegation. Exactly the method Sir Richard Branson uses! If it helped him become a billionaire businessman then it is worth utilizing in your own life/business, etc."

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Personal Development

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Donna Grant

"A fair price for oil is whatever you can get plus ten to twenty per cent."

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Personal Development

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Donna Grant

"The most successful businesses have leaders that see the correlation between customer service and sales. not as separate departments, but as complimentary components for growth."

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Personal Development

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Donna Grant

"No secrecy, no business."

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Gerard Arpey
"However, the economics of our business continued to deteriorate. We barely escaped bankruptcy a year ago, and in the aftermath of that escape we had to make some even tougher decisions."

Business

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Gerard Arpey
"These are times of unprecedented challenge and change in the airline industry, and the appointments we are announcing today will put American in an even stronger position to continue the substantial progress that has already been made under the tenets of our Turnaround Plan."

Change

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Gerard Arpey
"That doesn't mean you have to have the lowest costs in the industry to succeed. But you need to make sure the activities and product attributes that increase your costs above the other guy bring in at least that much more in revenue, and hopefully more."

Business

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Gerard Arpey
"Second, we have to make the most of the strengths we have, the amenities that many of our competitors cannot replicate. But again, those advantages won't mean much if we don't do a great job with the basics of our business."

Business

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Gerard Arpey
"First, we have to lower our costs to levels that are more competitive. This will prevent the lower-cost airlines from pushing us out of the markets we want to serve. We've made great progress on this front, but we need to keep pushing."

Progress

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Gerard Arpey
"At American Airlines, we have built a business around the love of travel that has lasted three quarters of a century. And I'm pretty sure we're just getting started."

Business

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Gerard Arpey
"I think in just about any business the low cost competitor is always going to have an advantage."

Business

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Gerard Arpey
"The executive moves we are announcing today will strengthen American for the long-term future and reflect well on the depth of the Company's management team."

Management

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Gerard Arpey
"We need to take excellent care of our customers, and do so at a profit."

Care

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Gerard Arpey
"Despite the painful changes we have had to make, we continue to believe in the St. Louis market. And we are hoping to add flights, in a careful way, as the economics of our business improve and the demands of the traveling public in St. Louis become clear."

Business

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