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"When we started the e-commerce, nobody believed that China would have e-commerce because people believed in 'guang-shi,' face-to-face, and all kinds of network in traditional ways. There's no trust system in China."
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"One who takes the road less traveled earns the rewards most missed."
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Personal Development

"The more difficult a problem is, the more discoveries you make in the process of resolving it."
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Personal Development

"When you become a transformer, you become faced with the challenge of skepticism."
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Personal Development

"You stand the risk of a down turn, because you refused to take risks. So life demands risks."
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Personal Development

"To understand me you should reach my level at my game, so far you are somewhere down I am above."
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Personal Development

"The greater your destiny the greater your troubles."
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Personal Development

"No matter how hard you kick, no matter how high you get, you can't go all the way around."
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Personal Development

"It is in vain to try and kick the wind."
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Personal Development

"Life's greatest challenge are the manifestations of our dreams."
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Personal Development

"Don't be restricted to your comfort zone alone."
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Personal Development
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"In the beginning I just wanted to survive. For the first three years, we made zero revenue. I remember many times when I was trying to pay up, the restaurant owner would say, 'Your bill was paid.' And there would be a note saying, 'Mr. Ma, I'm your customer on the Alibaba platform. I made a lot of money, and I know you don't, so I paid the bill.'"
Entrepreneurship

"On privacy issues, it's just like hundreds of years ago when people said, 'I would rather put my money under my pillow than in a bank.' But today, banks know how to protect money much better than you do. Today, we may not have the answers to privacy issues, but I believe our young people will come up with the solutions."
Technology

"I'm not a tech guy. I'm looking at the technology with the eyes of my customers, normal people's eyes."
Leadership

"Help young people. Help small guys. Because small guys will be big. Young people will have the seeds you bury in their minds, and when they grow up, they will change the world."
Mentorship

"The very important thing you should have is patience."
Personal Growth

"When I was 12 years old, I got interested in learning English."
Personal Growth

"I flunked my exam for university two times before I was accepted by what was considered my city's worst university, Hangzhou Teachers University. I was studying to be a high school English teacher. In my university, I was elected student chairman and later became chairman of the city's Students Federation."
Personal Growth

"My vision is to build an e-commerce ecosystem that allows consumers and businesses to do all aspects of business online."
Business Vision

"My job is making money, helping other people make money. I am spending money, trying to make sure more people get rich, because you cannot spend a lot of money, right? So my job is spending money, helping others. This is a headache."
Entrepreneurship

"The world needs new leadership, but the new leadership is about working together."
Leadership
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