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"Organisations are now confronted with two sources of change: the traditional type that is initiated and managed; and external changes over which no one has control."
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"Discipline is required in all human endeavours."
"As we passed his table, I saw that the device that imprisoned the book was clever but wicked-looking, as though the critic were holding the work - and it's author - in bondage."
"You can't always control what happens to you but you can master how you react to it."
Explore more quotes by Margaret J. Wheatley
"There are many benefits to this process of listening. The first is that good listeners are created as people feel listened to. Listening is a reciprocal process - we become more attentive to others if they have attended to us."
"We experience problem-solving sessions as war zones, we view competing ideas as enemies, and we use problems as weapons to blame and defeat opposition forces. No wonder we can't come up with real lasting solutions!"
"Even though worker capacity and motivation are destroyed when leaders choose power over productivity, it appears that bosses would rather be in control than have the organization work well."
"Listening moves us closer, it helps us become more whole, more healthy, more holy. Not listening creates fragmentation, and fragmentation is the root of all suffering."
"Successful organizations, including the Military, have learned that the higher the risk, the more necessary it is to engage everyone's commitment and intelligence."
"For example, I was discussing the use of email and how impersonal it can be, how people will now email someone across the room rather than go and talk to them. But I don't think this is laziness, I think it is a conscious decision people are making to save time."
"Too many problem-solving sessions become battlegrounds where decisions are made based on power rather than intelligence."
"Thinking is the place where intelligent actions begin. We pause long enough to look more carefully at a situation, to see more of its character, to think about why it's happening, to notice how it's affecting us and others."
"When we can lay down our fear and anger and choose responses other than aggression, we create the conditions for bringing out the best in us humans."
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