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Phil Crosby

"If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow."

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"If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow."

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Donna Grant

"You can change a life by touching someone with simple, beautiful, kind, words and a loving smile."

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Donna Grant

"We have to change our thoughts before things can change."

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Donna Grant

"Anyway, it's like with bikes,' said the first speaker authoritatively. 'I thought I was going to get this bike with seven gears and one of them razorblade saddles and purple paint and everything, and they gave me this light blue one. With a basket. A girl's bike.''Well. You're a girl,' said one of the others.'That's sexism, that is. Going around giving people girly presents just because they're a girl."

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Donna Grant

"You may turn every house in your neighborhood into a charity center, you may fill the land with soup-kitchens, but the misery of humans will still continue to exist until the character of humanity changes."

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Donna Grant

"When you meet someone, and you find that they are prejudiced against your kind, it might be your chance, not to confirm, but to be the one to finally change their mind."

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Donna Grant

"Every living object has to change every moment just to live."

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Donna Grant

"Change is the rule. Permanence is an illusion."

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Donna Grant

"Losing your job gives you the opportunity to make your life count."

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Donna Grant

"If you don't like the solution, change the problem."

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Donna Grant

"Dwarfs were not a naturally religious species, but in a world where pit props could crack without warning and pockets of fire damp could suddenly explode they'd seen the need for gods as the sort of supernatural equivalent of a hard hat. Besides, when you hit your thumb with an eight-pound hammer it's nice to be able to blaspheme. It takes a very special and strong-minded kind of atheist to jump up and down with their hand clasped under their other armpit and shout, "Oh, random-fluctuations-in-the-space-time-continuum!" or "Aaargh, primitive-and-outmoded-concept on a crutch!"

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"Slowness to change usually means fear of the new."
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"Making a wrong decision is understandable. Refusing to search continually for learning is not."
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"Successful people breed success."
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"The audience only pays attention as long as you know where you are going."
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"Quality has to be caused, not controlled."
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"The great discoveries are usually obvious."
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"Very few of the great leaders ever get through their careers without failing, sometimes dramatically."
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"Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric."
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Phil Crosby
"Being convinced one knows the whole story is the surest way to fail."
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"Selecting the right person for the right job is the largest part of coaching."
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