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"Generally speaking, the key dimensions of corporate governance are strategy oversight, policy making, accountability, and monitoring."
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"16th century advertisements cannot market 21st century products. Look for what is necessary at the present moment."
"If you have ever experienced this type of unprofessional treatment, I doubt you would even consider giving them business in the future. Interrupting, ignoring, patronizing, or antagonizing a customer is like pouring gas on a fire and creates a more explosive situation than the original complaint. Still, it continues to happen every day, costing companies millions in lost revenue."
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"If you make change part of your operation routine and your DNA, and then change becomes easier to deal with, and even become an ongoing core business capability."
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"Digital innovation is a dynamic storybook that has intricate chapters, with a serendipitous cover, which can be flipped over to the next level, but it is a book that never ends."
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