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"There are many benefits to this process of listening. The first is that good listeners are created as people feel listened to. Listening is a reciprocal process - we become more attentive to others if they have attended to us."
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Explore more quotes by Margaret J. Wheatley
"I think it is quite dangerous for an organisation to think they can predict where they are going to need leadership. It needs to be something that people are willing to assume if it feels relevant, given the context of any situation."
"In the past, it was easier to believe in my own effectiveness. If I worked hard, with good colleagues and good ideas, we could make a difference. But now, I sincerely doubt that."
"I've wanted to see beyond the Western, mechanical view of the world and see what else might appear when the lens was changed."
"Whatever life we have experienced, if we can tell our story to someone who listens, we find it easier to deal with our circumstances."
"When we can lay down our fear and anger and choose responses other than aggression, we create the conditions for bringing out the best in us humans."
"I'm sad to report that in the past few years, ever since uncertainty became our insistent 21st century companion, leadership has taken a great leap backwards to the familiar territory of command and control."
"I think a major act of leadership right now, call it a radical act, is to create the places and processes so people can actually learn together, using our experiences."
"Listening moves us closer, it helps us become more whole, more healthy, more holy. Not listening creates fragmentation, and fragmentation is the root of all suffering."
"Listening is such a simple act. It requires us to be present, and that takes practice, but we don't have to do anything else. We don't have to advise, or coach, or sound wise. We just have to be willing to sit there and listen."
"Without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful."
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